Returns Policy

Returns Policy

Buying a wig online can be a daunting process, especially considering the investment required. We totally get it! 

At It’s not only hair, we want you to feel confident and comfortable with your purchase. So, if your wig isn’t quite right or doesn't suit you, we’re here to help.

• Returns Window: You may return your wig within 14 days of receiving your order.
• Condition of Returns: To be eligible, wigs must be returned in unworn condition, with the lace uncut (if applicable), and with all original packaging and tags intact.
• Return Shipping: Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
• Refunds: Once your return is received and inspected, we will issue your refund back to your original payment method. Please allow a few business days for processing.

No re-stocking fees, store credits, or other BS. You can try our wigs risk-free.

Please note: For hygiene reasons, we cannot accept returns of wigs that have been worn, altered, or have had the lace cut.